Refund & Cancellation Policy
At Fantastic Zone, we strive to provide a fair and transparent fantasy gaming experience for all our users. Please read our Refund & Cancellation Policy carefully:
1. Entry Fees & Contests
- Once a user joins a contest by paying the entry fee, the amount is non-refundable under any circumstances.
- Contest cancellation from our side (due to technical error, insufficient players, or unforeseen reasons) will result in a 100% refund of the entry fee to the user’s wallet.
2. Deposits
- Any money added to your account wallet through UPI, Debit/Credit Card, or Netbanking is final and non-refundable.
- Deposits cannot be withdrawn directly. They can only be used to participate in contests.
3. Withdrawals
- Winnings can be withdrawn as per our withdrawal policy.
- In case of transaction failure, the amount will be re-credited to the user’s wallet within 3–5 working days.
4. Cancellation by User
- If you choose not to participate after joining a contest, no cancellation or refund will be provided.
- Users are advised to check all contest details carefully before joining.
5. Technical Errors
- If any amount is deducted from the user’s account but not credited to the wallet, users must report the issue to our support team.
- Upon verification, the refund will be initiated within 7 working days.
⚠️ Disclaimer: This platform is intended for users aged 18+ only. Access is not available in jurisdictions where skill-based contests are restricted, including Telangana, Odisha, Assam, Sikkim, Nagaland, and Andhra Pradesh.
Participation in contests on this platform is entirely based on individual skill, sports knowledge, and strategic decision-making. We do not offer any chance-based games or gambling-related features.
By accessing or using this service, you confirm that you are doing so in compliance with applicable laws and agree to our terms of responsible gaming.
⚠️ Responsible Gaming: Please play responsibly. This platform is strictly for 18+ users and not permitted in restricted states.